Each year, the survey is sent out to current families and is used to inform the services we provide and the way we provide them.
This year the survey was sent in multiple ways: two emails from customer care, two posts on Facebook, and an email through the Echidna system.
We received 140 responses over six weeks.
91% of respondents said they were happy overall with our services
53% of respondents had used telehealth
The services and support I received from Noahs' Ark have helped...
Understand more about my child's needs and progress
88% agree
Improve my confidence in helping my child learn and grow
87% agree
Achieve the goals we have for our/my child
83% agree
My child to play and connect with other children
61% agree
Us with transitions into childcare, kindergarten or school
67% agree
Support my child to fully participate at school
63% agree
To reduce stress levels within our/my family
74% agree
To find ways to solve problems together as a family
73% agree
Meet with other families
40% agree
Find information about other programs and supports for our child and family
71% agree
Provide us with information about our rights
74% agree
Increase my/our confidence in speaking up (advocating) for my/our child's needs
81% agree
What does (or what do you believe) your child would say about the services they have received from Noah's Ark?
Very happy. Enjoys seeing his key worker, trusts her and has confidence in her recommendations.
My child enjoys the time spend with her support staff and finds the material and resources worked on useful in her life.
I've been listened to.
Gentle and caring therapists, some activities were fun and catered to my needs. My whole family could do it with me.
My child enjoys the visits with his key worker, both at home and school. He would say that she helps him deal with his emotions and school situations.
My child has developed a beautiful relationship with F, which has positively impacted his development.
My child is highly invested in their OT visits and actively looks forward to them. The OT's ability to connect and communicate with my child each visit, collaboratively and on their level is impressive and. highly valued (and appreciated) by our child and all family members.
The areas for improvement that were consistently mentioned
- More staff
- Reduced wait times
- Increase age limit past 12
- Retention of staff with experience and more access to a wider range of services
- Outdoor sessions
- Parents to be allowed to make more decisions
Latest news
12 Jun 2026
Noah’s Ark appoints Penny Callaghan as Chief Executive Officer
The appointment follows a robust external recruitment and succession process led by the Board and reflects Noah’s Ark’s commitment to continuity, strong leadership, and long-term strategic growth.
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22 Apr 2026
Celebrating decades of connection and support at Noah’s Ark Bundoora
In July 2017, Noah’s Ark and the Education Program for Infants & Children Incorporated (EPIC) came together under the auspice of Noah’s Ark—a significant milestone that united decades of shared expertise and commitment to supporting families of children with disability or developmental delay.
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04 Mar 2026
Planned leadership transition at Noah’s Ark
Noah’s Ark announces a planned CEO transition. Our current CEO, John Forster’s final working day is Friday 26 June 2026 following formal resignation to the Board on 23 February 2026. The Board has commenced a search for the next CEO. Services continue without interruption and the mission remains unchanged.
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